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We provide two types of Hotel reviews. One a more basic audit with one overnight stay focusing on check in, check out and dinning experiences as well as 5 diamond audits. We can customize our evaluations to suite your needs and budget.
ROOMS DIVISION
Reservations - Operator greeted caller according to hotel's standard, spoke positively of hotel, attempted to sell higher room type, able to list in-room amenities, explained at least one benefit for each hotel feature listed, knowledgeable of rates and applicable promotions, plus approximately 40 additional points of service.
Front Desk - check in process, assistance during stay, check-out process, knowledge of business services, guest name usage, Night Auditor's professionalism at 2:00am, guest security, plus approximately 50 additional points of service.
Housekeeping - Response time within hotel's standard, cleanliness of guest rooms including high surfaces, cleanliness of public areas, eye contact in hallways, carts out of guests' way, "Do Not Disturb" sign honored, quiet in halls during early morning hours, plus approximately 30 additional points of service.
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Engineering - Response time within hotel's standard, in-room amenities operational, 3-way bulbs work all ways, Sink and shower stops operational, water pressure, plus approximately 20 additional points of service.
FOOD & BEVERAGE
Room Service - Telephone answered using hotel's standard, able to answer questions regarding menu, offered applicable choices, suggested an additional item such as a salad or dessert, quoted delivery time, delivery time honored, special request honored, food temperature, plus approximately 23 additional points of service.
Restaurant - (Host, Server, Busser, and Manager) Over 90 points of service are evaluated. This detailed evaluation includes every aspect of the dining experience. From the moment our agent enters to the moment they leave.
Hotel Bar - Everything from the initial greeting to cash handling is evaluated. Salesmanship, friendliness, accommodating, awareness, honored special request, plus approximately 15 additional points of service.
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Questions for bar operators:
Do your bartenders up sell to premium and call brands of liquor?
Are all drinks rung up properly?
Are Comps being rung up as Comps...or not at all?
How much liquor is being poured?
Questions for restaurants:
Are customers being greeted immediately upon arrival?
Are servers using suggestive selling techniques?
Are dirty plates being cleared soon after your guests are done with their meal?
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Are special requests honored?
Do servers return to table within two minutes of entrees being served to check on customer's satisfaction?
Are your guests acknowledged when leaving?
Are your servers functioning as more that order takers?
CHECKPLEAZE will provide you with detailed reporting on the entire visit. Reports are written to tell a complete story, from beginning to end.
We encourage our clients to read our reports to their staff at each meeting.
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How much time does an evaluation take?
An average restaurant/bar review usually takes between one-half to three hours. Reviews that are detailed and require a longer stay, or take place over a client-specified time period, are usually charged a premium.
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What makes your agents different?
Unlike other mystery shopping companies we only utilize the services of hospitality trained and experienced staff so that they are better able to observe improper conduct. We also pay our staff to conduct and write our evaluations, again a rarity in the industry, which affords them extra incentive to write an impartial and detailed audit.
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